Privacy Policy

Effective Date: 2025.03.27

1. Introduction

Mozarc Co., Ltd. (DBA osInc) (“Company,” “we,” “us,” or “our”), located at 2F, 2-2-15, Hamamatsucho, Minato, Tokyo, is committed to protecting user privacy. This Privacy Policy explains how we collect, store, use, and protect user data when using osMerge and our related services.

This policy applies to all users globally. We comply with applicable privacy regulations, including GDPR, where relevant to our data practices. We use a GDPR-compliant cookie management system for homepage visitors, but we do not have explicit consent management within our app.

3. Data Collection & Storage

We collect the following types of data:

Personal Data: Name, email address, IP address, API keys.
AI Interaction Data: User-submitted prompts, uploaded files, AI-generated responses.
Metadata: Timestamps, usage frequency, and other operational logs.
Analytics Data: Non-personal telemetry data collected via Google Analytics on our homepage.

We store collected data securely, but please note that metadata and other operational data are not accessible to users via the service dashboard. Users may request deletion of their data at any time.

4. Data Usage

We use collected data for the following purposes:

Providing service functionality.
Improving user experience and service performance.
Security monitoring and fraud prevention.
Compliance with legal obligations.

We do not use stored data to train AI models or for external research. However, we may use anonymized data for analytics and product improvement.

We do not sell or share personal data with third parties for marketing purposes. However, we use third-party services, including cloud hosting, analytics, authentication, and payment processing, which may handle user data as part of service operations. While we do not disclose provider names, we rely on industry-standard services such as:

Cloud hosting and authentication providers.
Payment processors for subscription handling.
Email service providers for transactional communications.

We do not disclose user data unless required by law or government authorities with a valid legal request.

6. Security & Data Protection

We follow industry-standard security measures, including encryption and access control, to protect user data. In the event of a data breach, we will follow standard notification practices while ensuring compliance with relevant regulations and best practices. API keys are encrypted and stored securely.

7. User Rights & Compliance

We comply with GDPR where applicable; Users have the following rights regarding their data:

Right to access, modify, and delete personal data.
Right to request data deletion upon account termination.
Future enterprise customers may have the option to opt out of telemetry data collection.

8. Cookies & Tracking

We use cookies and tracking technologies for website analytics and service functionality. Google Analytics is used for marketing purposes. Users can manage cookie preferences through our GDPR-compliant cookie management system; however, some essential tracking may be required for core functionalities.

9. Policy Updates & Contact Information

We may update this Privacy Policy periodically. Updates will be posted on our Privacy Policy page within our documentation. For privacy-related inquiries, users may contact us through our website’s contact form at https://oscloud.app/osmerge .